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Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $50$7.99Free
$50 - $149.99$10.00Free
$150 or moreFreeFree

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns and Exchanges

NO RETURNS OR EXCHANGES ON TUBES. It is the customer's responsibility to know the size and type of tube required. 

BIKES: We accept returns on bikes up to 7 days. We will issue refunds minus a 20% restocking fee. We also reserve the right to refuse to issue a refund if the bike is returned in poor condition. If the condition of the bike is determined to be less than 80% of the original purchase price, a refund or exchange will be denied. 

USED BIKES: All used bike sales are final. 

PARTS & ACCESSORIES: We accept returns and will issue a full refund, exchange, or store credit on any unused part or accessory accompanied with a receipt and its original packaging up to 14 days (tubes being the only exception). Store credit may be issued for items returned without the receipt. 

REPAIRS & SERVICES: The Urban Cyclery Shop stands behind the quality of our work 100%. If you feel that the service or repair your bike received wasn't performed properly please return your bike to the shop and we will happily address and correct any repair or service we may have performed incorrectly.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!